Why go with BT Business?
Saving money is a top priority for any business, but we also needed support from a trusted provider. With BT Business One Plan Plus, we get premium service and cost savings with capped prices for fixed, mobile and international calls; calls between staff at no extra cost; and an annual reward for meeting our committed spend. Plus, it’s all on one easy-to-read bill.
What are the problems facing your business today?
We work in a very competitive industry, with over 300 competitors in NI. What’s more, the current economic environment means that people are much more price aware. BT has allowed us to become more focused on cutting costs whilst providing better service, and their comprehensive online solutions offer us better communications within our company – as well as between customers and ourselves.
What has BT done to help meet your needs?
Because of the high level of calls we have, there is sometimes a lot of pressure on our system, but we always have great support from BT. My dedicated Account Manager is always there when I need expert advice, and on top of this, BT helped us pick the best tariff for our business – managing to reduce our costs by nearly 50%.
Have you changed any processes after signing up to BT?
We are a company that has developed over the years, and BT has helped us with that development. When I needed a call queuing system, I called BT – just like I did when I wanted to bring in MPLS and introduce broadband connectivity to retail sites. As we evolved, BT evolved with us. The last stage of this has been to get all our IT services, phone and mobile communication systems up to a high standard. And it has been done in a way that has still managed to reduce our costs.
Would you trust advice from BT?
Yes, I would trust advice from BT, and have done in the past with regards to our Call Centre. The Maxol Direct NI Call Centre is a critical part of our business, receiving nearly 200,000 calls a year. These calls are now seasonal, and come in peaks and troughs. If we didn't have a call queuing system, we wouldn't know when these peaks and troughs occur throughout the year. This information helps us accommodate staffing, so we now have a lot of part-time employees which has helped us reduce costs.
